They use these accounts to look up and hold appointments. The main reason why this is in place is to prevent agents and bots from gaming the system and taking away the opportunity for individual applicants to book appointments that they deserve.Īgents that deal with US visa applications often have a pool of “placeholder” accounts. *** Why does a CGI account freeze for 72 hours?
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Related: How to schedule a US visa interview – A step-by-step guide
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Any attempt to change the password will not extend the time either. So any repeated login attempts will not prolong the time. The 72 hours is calculated from the first time you see the error message. When you see the above message, your visa appointment account is locked for 72 hours and you cannot log back in for at least 72 hours. Your visa appointment (also called CGI Federal or US Travel Docs) account is frozen for 72 hours when you see the following message on your account. *** What does it mean by a CGI account frozen for 72 hours? In this article, I will explain why a CGI account gets frozen for 72 hours, how to prevent it and if there are any options to unfreeze a frozen account. I know why it happens and how to avoid it. You paid $160 for the fee, not a small amount. What’s suspicious about it? You weren’t trying to game the system or hack someone’s account. You were only trying to book an appointment for your visa interview. Especially when you haven’t done anything suspicious. Having your CGI account frozen for 72 hours is frustrating and discouraging.
Our call center agents will not be able to assist you with unfreezing your account or scheduling your appointment until then.” Your account will be unfrozen automatically after that time. “Your account has been frozen for suspicious activity, and you will not be able to access it for up to 72 hours. When your CGI account is frozen, you are often presented with the following error message. And, on top of that, it’s quite frustrating if your US visa account is frozen for 72 hours for suspicious activity. You have to check for available appointments several times a day, even at odd hours such as late nights or early mornings. With the limited availability of US visa appointments, it’s already a pain to find an appointment for your visa interview.
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